Good question! ATM Video Teller machines are a part of our on-going commitment to enhancing the member experience, allowing us to provide face-to-face service for our members through the use of technology. Using a Video Teller is like talking on a webcam or Facetiming with a friend, but in this case, you’re talking with one of Honor’s Virtual Member Specialists. 

This team member will help you conduct any of the financial transactions that you’re used to performing through the drive-thru, right through the machine. 

Great question! A Video Teller offers you an enhanced ATM experience and the ability to perform everyday teller transactions with a real person via two-way video and built-in speakers, just as you would with any teller through the comfort of your car. 

When selecting the Video Teller option, you’ll connect with one of our Member Specialists who will guide you through your transaction. It’s also important to note that all our smart machines also work just like a normal ATM would as well, if a simple cash withdrawal is all you need.  

After pulling up to a machine, simply touch the screen to speak directly with one our Video Tellers. They’ll be happy to assist you with all of your transaction needs. Or, you can choose to use the ATM without assistance to: withdraw cash or make deposits without an envelope.

You can perform virtually any transaction that you normally would at any other member center’s drive-thru via these machines, which include:

• Make deposits
• Make withdrawals
• Cash checks
• Transfer money
• Make loan or credit card payments
• Receive balance information

As a self-service option, you can also use it as a traditional ATM, allowing you to perform financial transactions on your own without video assistance. 

We’re adopting this interactive technology in phases. ATM / Video Tellers will be available at a few select locations for right now. These locations include:

• Allendale
• Battle Creek Beckley
• Battle Creek Urbandale
• Benton Harbor
• Berrien Springs
• Buchanan
• Coldwater
• Coloma
• Decatur
• Dowagiac
• Hartford
• Jenison
• Kalamazoo Connect Center
• Kalamazoo Stadium Drive
• Niles
• Paw Paw
• Plainwell 
• Portage
• South Haven
• St. Joseph
• Stevensville
• Wyoming

As the list of locations with Video Teller ATMs continues to grow, we’ll be sure to update this list and be in touch if it’s at a location near you.

One of the biggest benefits that comes with our Video Teller machines is the expanded hours! They are available:

• Monday – Friday: 8:00 AM – 6:00 PM
• Saturday: 9:00 AM – 12:00 PM

Please Note: Outside of the noted hours, you can perform the following transactions at a Video Teller:

• Make a deposit (cash or check)
• Make a withdrawal
• Transfer money
• Receive account balance information

There are tons of great benefits that come with using a Video Teller, which include:

• Expanded Services – Outside of the hours noted above, you can perform the following transactions at an ATM / Video Teller:
  • Make a deposit (cash or check)
  • Make a withdrawal
  • Transfer money
  • Receive account balance information
    
    
• Social Distancing – There’s no person-to-person contact as it’s done completely digitally through video, which allows for you to stay safe.
  
  
• Additional Privacy – Allows for more privacy than an indoor teller line or pod. Plus, our machines even allow for you to plug in headphones, if desired.

Unfortunately, our Video Tellers are not equipped to take in, or dispense coins of any kind at this time. If you would like to deposit coins, we ask that you stop inside one of our member center locations. Some locations have coin machines, which makes depositing coins even easier!

Absolutely! Plus, all Video Teller machine receipts offer the image of any check deposits on the back of the receipt.

• Cash – All cash deposits made though a Video Teller will be made available immediately.
• Checks – All check deposits make through an ATM / Video Teller machine are processed using the same Funds Availability Policy as they would be with a traditional teller inside.

No. In fact, with the installation of these machines, we’ve added new positions and opportunities for our team members. By having these machines in place at the select locations, it will allow for our member center teams to better serve members like yourself inside our lobbies and offices.

You might even see a familiar face come up on a screen during your next visit as some team members have transitioned into this department recently!

All of our Video Teller Specialists are Honor team members and work out of our Operations Center in Berrien Springs, MI.

Of course! You have the ability to plug in your own headphones, plus there’s a chat feature you may use to communicate with the machine directly as well.